Geolingo is made by a small team at Lowside Labs. If something is broken, confusing, or wrong, email info@lowsidelabs.com and a person will read it. We aim to reply within two business days.
It helps to tell us your device and iOS version, what you were doing, and what happened instead. A screenshot is worth a paragraph.
Subscriptions and Billing
What Geolingo Pro costs
Geolingo is free to play. Geolingo Pro is an optional auto-renewing subscription: $39.99 per year, including a one-week free trial if you have not subscribed before, or $6.99 per week with no trial. Prices vary by country and local tax; the app shows your exact price before you confirm.
Restoring a purchase
Subscribed already but Pro is not showing — usually after reinstalling or getting a new phone? Open the Passport tab and tap Restore purchases. Make sure you are signed in to the same Apple ID you subscribed with. If it still does not appear, email us and say which Apple ID region you are in.
Cancelling
Apple manages Geolingo subscriptions, so cancellation happens in iOS, not in our app. Open Settings → your name → Subscriptions → Geolingo and turn off auto-renewal. Do it at least 24 hours before the period ends or the next one is charged. You keep Pro until the period you have paid for runs out.
Deleting the app does not cancel your subscription. Neither does deleting your Geolingo account.
Refunds
Apple processes every payment, so Apple issues refunds — we have no way to do it for you. Request one at reportaproblem.apple.com. If Geolingo itself is what went wrong, tell us too, so we can fix it.
Your Account and Progress
Do I need an account?
No. You can play the whole game without one. Without an account your progress lives only on your phone, so deleting the app or losing the device loses it. Signing in backs it up and syncs it.
My progress disappeared
If you played as a guest and reinstalled the app, that progress was local and is gone — we never had a copy. If you were signed in, sign in again with the same method (Apple, Google, or email) and it should come back. Signing in with a different method creates a separate account, so check which one you used. Email us if it does not return and we will look.
Deleting your account
Open the Passport tab, scroll to the account section, and tap Delete account. This permanently deletes your account and synced progress. It cannot be undone, and it does not cancel a subscription.
Locked out and cannot reach the button? Email us from the address on the account and we will delete it for you.
Report a Mistake in the Game
Found a wrong capital, an outdated border, or a flag that looks off? Send it to info@lowsidelabs.com with the question you saw. Geography is genuinely contested in places and sources disagree, but we would rather hear it and check.
Privacy
Geolingo has no ads, no analytics SDKs, and no chat with other players. The Privacy Policy sets out exactly what we store and how to have it deleted. The Terms of Service cover the rest.
Contact
Lowside Labs, Inc.
Delaware C Corporation